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Jillian Fehrenbach

Customer Service Specialist
Started in 2016 (3 years)
Favorite Destinations: Bavaria, Germany

Jillian’s responsibilities include eRewards program administration, customer service and troubleshooting; curating social media posts; writing destination copy and editing proposals. Being detail-oriented, she enjoys managing and editing a variety of assignments as she explores the world from her desk. She also serves on VIKTOR’s Wellness and Volunteer committees.

Jillian has more than 20 years of professional experience in marketing and advertising. She proudly paid her way through college and holds a bachelor’s degree in Communication from Michigan State University. An advertising fanatic, she has worked for both the Client and Agencies. Her passion for project coordination, timelines, writing and proofreading has been expressed through countless retail catalogs, furniture advertisements, and new business proposals over the years.

Jillian is originally from Grand Rapids, MI, and is married with two kids. She admits to being happiest when reading historical Chinese fiction in her pajamas, knitting a warm pair of wool socks on a snowy day, or cooking her way through a from-scratch recipe with her daughter. Jillian is also an avid gardener and loves movies from the 1940s and 50s.