The Essential DMC

by Jillian Fehrenbach on August 22, 2017 in Group Travel, Incentive Travel

Our business is to provide you with the best trip, meeting, or event possible. Created around your specific needs to reward your top-tier producers, each project is executed by working closely with you. Often, we’ll also work in tandem with another important part of our team: the destination management company (DMC).

A partner in the truest sense of the word, the best professional DMCs are as much about building personal and lasting relationships as they are about creating a superior experience. Their strength isn’t always measured by cost or size either. What we look for are destination planners who expertly blend fun and function to help us bring you the perfect experience. Our favorite partners:

  • are innovative and creative
  • contribute team-building ideas
  • facilitate rate negotiation
  • align with our core values
  • embrace impeccable customer service
  • are committed to excellence

A DMC’s role can range from coordinating special events and off-site logistics to navigating international laws and negotiating discounts. Working together, we always make sure our corporate clients are getting the best product at the most reasonable price—and that each program or event runs as smoothly as possible.

The real fun begins when you experience the local culture in-and-around your chosen destination. Thankfully, we’re not the only ones obsessing about going above and beyond expectations. With an expert knowledge of an area and its people, language, food, and activities, a DMC helps us make each trip or meeting magical. Our favorite DMC team players are truly behind-the-scenes dynamos who assist us in striving to leave a lasting impression.

No one likes to think the worst could happen, but it pays to be prepared. DMCs provide valuable on-the-ground services in the event of an emergency, making them an essential part of risk management and emergency preparedness planning.

“It’s important to have a strong, local partner with intimate knowledge of your program’s location,” according to VIKTOR Program Manager Patty Armstrong. “We don’t anticipate severe weather, a natural disaster or other issues requiring medical attention or evacuation, but we always have a plan we can turn to.”

Now that you know a little more about what a destination management company does, it’s easy to see how DMCs contribute to a program’s success and boost your attendees’ desire to return the following year!